Privacy Policy

1. Information We Collect

When you interact with Zafnorix Music House—whether visiting our Banani showroom, inquiring about musical instruments, or placing a custom order—we may collect personal information that you voluntarily provide to us. This information typically includes your name, email address, physical address for deliveries, and details regarding your musical equipment interests or service requests.

2. How We Use Your Information

The information we collect is strictly used to improve your experience as a musician and customer. Specifically, we use your data to:

• Process custom instrument orders and arrange timely deliveries within Bangladesh.
• Respond to your direct inquiries regarding instrument setup, audio equipment consultation, and repairs.
• Provide updates on store events, masterclasses, or new specialized gear arrivals (only with your explicit consent).
• Maintain internal business records and ensure the highest level of customer support.

3. Data Security and Storage

We implement appropriate technical and operational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data collected by Zafnorix Music House is securely stored and is only accessible to authorized personnel who require it to perform their designated duties. We do not sell, rent, or trade your personal information to third parties.

4. Third-Party Services

In order to effectively run our operations, we may utilize trusted third-party service providers (such as secure payment processors or local courier services in Dhaka). These third parties only have access to the personal information necessary to perform their specific functions and are contractually obligated to maintain the confidentiality and security of your data.

5. Your Rights and Choices

You maintain the right to access, update, or request the deletion of your personal information held by Zafnorix Music House at any time. If you wish to exercise these rights, or if you simply want to opt-out of any future communications, please contact us directly using the details provided below.